by BERNAMA / pic by MUHD AMIN NAHARUL
Celcom customers in certain parts of the country may find their voice and data services affected due to a technical issue.
Celcom, in a Facebook and Twitter post today, said its technical team is working hard to resolve this issue and restore services as soon as possible.
“We truly apologise for the unpleasant experience. We are in the midst of rectifying this network issue as soon as possible.
“Rest assured, we will keep improving our network services from time to time for our customer’s convenience,” it said.
Meanwhile, Celcom said the data usage of customers will not be deducted for the period from 6 pm to midnight today.
“As a token of our appreciation for our customer’s patience, all data usage for our customer’s allocated quota will not be deducted from 6 pm to 12 am on Oct 4.
“All services are gradually restoring as at 6 pm on the same day. We would like to apologise to our customers for the inconvenience caused, as they were unable to place calls and access internet data,” it said in a statement.